Refund & Returns Policy

At Cannaverse Green Vibes, customer satisfaction is important to us. We aim to provide quality products and dependable customer service. Please review this Refund & Returns Policy before placing an order.

Returns

Because of the nature of certain products we offer, returns may only be accepted under specific circumstances.

You may be eligible for a return if:

• Your order arrives damaged or defective.
• You receive an incorrect product.
• The item is unopened, unused, and remains in its original sealed packaging, where applicable.

To request a return, please contact our support team within 48 hours of delivery.

Non-Returnable Items

For health, safety, and hygiene reasons, we generally cannot accept returns for:

• Opened or used products
• Products with broken or damaged seals
• Perishable products
• Gift cards
• Clearance or final-sale items
• Products damaged through misuse, improper handling, or improper storage

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photographs of the product
• Photographs of the packaging
• A brief description of the issue

Our team will review your request and determine the appropriate resolution.

Refunds

If your return or refund request is approved, the applicable refund will be issued to your original payment method.

Please allow 5–10 business days for an approved refund to appear in your account, depending on your payment provider.

Shipping fees are generally non-refundable unless the issue resulted from an error on our part.

Return Shipping

If a return is approved for a reason that was not caused by an error on our part, the customer may be responsible for the return shipping costs.

We recommend using a tracked shipping service when returning an item. Cannaverse Green Vibes cannot be responsible for returned packages that cannot be confirmed as delivered.

Exchanges

We may offer exchanges for products that are:

• Damaged during shipping
• Defective
• Incorrectly supplied

Please contact our support team before returning any product so we can provide the appropriate instructions.

Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been dispatched, it may no longer be possible to cancel it. Please contact our support team as soon as possible if you need to request a cancellation.

Contact Us

For return, refund, exchange, or cancellation requests, please contact our customer support team:

Email: Support@cannaversegreenvibes.com

Please include your order number and a clear description of your request so that we can assist you as quickly as possible.

Cannaverse Green Vibes is committed to handling customer concerns professionally and fairly.